Fourth Idly

Legal Documentation

Terms & Conditions

Effective Date: 31 August 2026 | Last Updated: 31 August 2026

1.1 Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the Fourth Idly Platform (“Platform”) operated by Fourth Idly (“we”, “us”, “our”). By accessing, registering on, or using the Platform in any capacity — including as a Donor, NGO, Volunteer, or other authorised user — you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease using the Platform.

These Terms constitute the rules governing use of the Platform and should be read together with the Fourth Idly Privacy Policy, Community Guidelines, and any other policies or notices published through the Platform.

The Platform is designed to facilitate donation logistics by connecting NGOs that raise needs, Donors who provide food or product items, and Volunteers who may collect, transport, and deliver those items.

1.2 Definitions

  • **Platform** — the Fourth Idly mobile application and related digital services, including the administrative web panel used by authorised administrators.
  • **User** — any individual or authorised organisation accessing or using the Platform.
  • **Account** — a registered user profile created through the Platform.
  • **Donor** — a user who browses NGO Need Requests and offers food or product items through the Platform.
  • **NGO** — a non-governmental organisation or other eligible charitable organisation using the Platform to create Need Requests and receive donations.
  • **Volunteer** — an approved user who may accept delivery tasks and undertake pickup, transport, and delivery of donations.
  • **Admin** — an authorised operator of the Fourth Idly administrative web panel responsible for functions including approval/blocking of users, donation oversight, notifications, ratings/feedback visibility, and dispute handling.
  • **Content** — all text, images, profile information, listings, Need Requests, messages, ratings, feedback, impact posts, data, and other material submitted to or displayed through the Platform.
  • **Need Request** — an NGO-created request for food or product items, including quantity, unit, description, required-by date/time, and applicable pickup/logistics information.
  • **Donation** — a donation arrangement created when a Donor offers items against an NGO Need Request.
  • **Delivery Fee** — the applicable logistics fee payable by a Donor to a Volunteer when the donation uses Volunteer delivery.
  • **UPI** — the Unified Payments Interface used through supported payment applications, deep links, or QR codes to facilitate an applicable Delivery Fee payment.
  • **Payment Verification** — the Platform workflow through which a Volunteer confirms whether an applicable Delivery Fee has been received, with a dispute/admin-review path where payment is reported as not received.

1.3 Eligibility

  • To use the Platform, you must provide accurate, truthful, and complete information during registration and keep material information reasonably current.
  • You must be legally capable of entering into an agreement and must not be prohibited by applicable law from using the Platform.
  • NGOs must provide the licence or registration information and supporting PDF documentation requested during onboarding.
  • Volunteers must provide the driving licence information and supporting PDF documentation requested during onboarding and must provide a UPI ID for applicable Delivery Fee payments.
  • Donor accounts are ordinarily activated after onboarding, while NGO and Volunteer accounts ordinarily remain pending until the applicable administrative review is completed.
  • Fourth Idly reserves the right to refuse registration or restrict access where eligibility requirements are not met or submitted information/documentation is inadequate, fraudulent, misleading, or otherwise unacceptable under these Terms.

1.4 User Accounts

1.4.1 Registration

To access most Platform features, you must create an Account. The onboarding process may include role selection, email and password authentication, profile details, phone number entry, phone OTP verification, optional profile-photo upload, and role-specific information.

Users are solely responsible for the accuracy of the information submitted and for activity conducted through their Account. Users must take reasonable steps to protect their authentication credentials and must not knowingly permit unauthorised access. If you believe that your Account has been compromised or misused, you should use the Platform’s available support or security contact mechanism as soon as reasonably possible.

1.4.2 Phone Verification

The Platform may use phone OTP verification as part of onboarding and account security. Users must not attempt to circumvent OTP verification or use another person's phone number or verification code without lawful authorisation.

1.4.3 Role and Approval

The Platform provides distinct Donor, NGO, and Volunteer roles. NGO and Volunteer accounts may remain in a pending state while submitted documents are reviewed by an Admin. NGO review may include a licence/registration document; Volunteer review may include a driving licence document. Approval is an administrative review of submitted information and is not a guarantee or endorsement of the User’s future conduct, quality, safety, or legality.

1.4.4 Account Status

Platform account status may include pending, approved, active, rejected, or blocked. Fourth Idly may change an Account’s status in accordance with these Terms, administrative review, security requirements, or applicable law.

1.5 NGO Responsibilities

  • Maintain accurate organisation, profile, registration/licence, contact, and location information.
  • Create genuine Need Requests and accurately state whether the request concerns Food or Product items.
  • Provide accurate quantity, unit, description, required-by date and time, and other material information.
  • Not misrepresent the urgency, nature, intended recipients, purpose, or quantity of a Need Request.
  • Select the appropriate volunteer arrangement where the Platform provides a choice between having an own volunteer and requesting a Platform Volunteer.
  • Provide accurate pickup information, including optional map location/address information where used.
  • Respond appropriately to donation offers, volunteer activity, delivery notifications, cancellations, and request-expiry notifications.
  • Confirm receipt of delivered goods through the applicable Platform workflow.
  • Use donated goods for the stated charitable or social-impact purpose.
  • Provide reasonable evidence of receipt or intended use of donated goods when reasonably requested.
  • Promptly report suspected fraud, inaccurate listings, unsafe goods, delivery issues, or misuse of the Platform.

1.6 Donor Responsibilities

  • Browse and select active NGO Need Requests in good faith.
  • Offer only lawful, safe, usable, and appropriately described food or product items.
  • Accurately state the type and quantity of items offered and provide material information relevant to their condition or safe handling.
  • Not offer prohibited, hazardous, counterfeit, illegal, knowingly unsafe, or otherwise unsuitable items.
  • Complete donation arrangements and handover activities in a timely and respectful manner after a donation is made.
  • Follow the Platform’s donation, pickup, delivery, payment, and confirmation workflows.
  • Where a Delivery Fee applies, review the displayed payment details and pay the applicable fee through the supported UPI flow.
  • Use the “I’ve paid” or equivalent payment-confirmation function truthfully and provide a payment reference ID where relevant to a dispute.
  • Treat NGO representatives and Volunteers with respect and avoid conduct that could compromise safety or dignity.

1.7 Volunteer Responsibilities

  • Provide accurate name, username, location, phone, driving licence, vehicle information where requested, and UPI ID.
  • Submit genuine driving licence information and supporting documentation during onboarding.
  • Accept delivery tasks only when reasonably able to complete them.
  • After accepting a task, make reasonable efforts to complete the pickup and delivery process in a timely and professional manner.
  • Handle donated goods with reasonable care during pickup and transport.
  • Follow Platform status steps such as accept, pickup, and delivery and provide truthful status information.
  • Confirm whether the applicable Delivery Fee has actually been received when prompted by the Platform.
  • Never falsely select “Received” where the payment has not been received.
  • Use the “Not Received” or equivalent dispute workflow when an applicable payment has not been received.
  • Comply with applicable road, transport, safety, and other laws while performing delivery activities.

1.8 Acceptable Use

  • Use the Platform only for lawful charitable, donation, logistics, and social-impact purposes.
  • Provide truthful information and do not misrepresent identity, organisation affiliation, qualifications, donation status, delivery status, or payment status.
  • Respect the privacy, dignity, safety, and property of other Users.
  • Use chat, ratings, feedback, posts, notifications, and reporting features responsibly.
  • Comply with applicable laws and regulations.
  • Do not attempt to circumvent account approval, authentication, security controls, payment verification, role restrictions, or administrative processes.
  • Do not use the Platform in a manner that could damage or impair its availability, performance, integrity, or security.

1.9 Prohibited Activities

  • Creating false, duplicate, fraudulent, or misleading Accounts.
  • Misrepresenting identity, affiliation, qualifications, registration, driving credentials, delivery activity, donation activity, or payment status.
  • Submitting fraudulent NGO licence/registration documents or Volunteer driving licence documents.
  • Using the Platform to solicit or redirect financial donations through unauthorised channels.
  • Fraudulently manipulating donation quantities, fulfilment status, payment confirmations, disputes, ratings, reviews, notifications, or other Platform records.
  • Collecting, harvesting, scraping, or misusing User data without authorisation.
  • Sending unsolicited spam, harassment, threats, or abusive communications.
  • Uploading malware, viruses, malicious code, or harmful content.
  • Engaging in or facilitating illegal activity.
  • Posting hate speech, obscene material, threats, or content that incites violence.
  • Discriminating against Users on the basis of religion, caste, gender, disability, or another protected characteristic.
  • Attempting to defraud Donors, NGOs, Volunteers, Admins, or other Users.
  • Misusing reporting, payment-dispute, or administrative-review processes to target legitimate Users.
  • Using the Platform for personal financial gain outside authorised Platform functions.

1.10 Intellectual Property

1.10.1 Platform Ownership

All intellectual property rights in the Fourth Idly Platform, including its name, logo, interface, design, software, code, database structure, and original Platform content, are owned by Fourth Idly or its licensors. Nothing in these Terms transfers ownership of those rights to a User.

Subject to these Terms, Users receive a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for its intended purpose. Users may not reproduce, modify, distribute, reverse engineer, or create derivative works from Platform materials except where permitted by applicable law.

1.10.2 User Content Licence

By submitting content to the Platform, including Need Requests, messages, ratings, feedback, photographs, profile information, or impact posts, you grant Fourth Idly a non-exclusive, royalty-free licence to host, store, process, display, reproduce, and use that content as reasonably necessary to operate, secure, administer, improve, and promote the Platform. You represent that you have the necessary rights to submit the content.

1.10.3 Trademarks

“Fourth Idly” and associated logos, marks, and branding belong to Fourth Idly or the relevant rights holder. Users may not use them in a manner that implies endorsement, affiliation, or sponsorship without permission.

1.11 Donations and Need Requests

Fourth Idly acts as a facilitator for the donation and delivery workflow. The Platform enables an NGO to create a Need Request, allows Donors to browse and donate against an active request, and may connect the donation to a Volunteer for pickup and delivery where required.

Fourth Idly does not take ownership of donated goods merely because they are listed, matched, picked up, transported, or delivered through the Platform. Fourth Idly does not independently guarantee the condition, suitability, legality, quantity, quality, or safety of goods supplied by Donors.

A Need Request may be treated as expired after its required-by date/time has passed, and a request may become fulfilled when the requested quantity is satisfied. Users acknowledge that Platform availability, fulfilment, Volunteer acceptance, delivery completion, and receipt depend on actions and circumstances involving multiple participants.

The Platform may send donation-offer notifications, volunteer-acceptance notifications, delivery-arrival notifications, cancellation notices, and request-expiry notifications to relevant Users. These notifications support the workflow but do not replace the User’s responsibility to act accurately and in good faith.

1.12 Volunteer Matching and Delivery

Where an NGO selects the option requiring a Platform Volunteer, available Volunteers may receive notifications concerning a new or urgent task. A Volunteer may accept a task through the Platform. The delivery workflow may then progress through acceptance, pickup, and delivery. After delivery, the NGO may receive a delivery-arrival notification and may be required to confirm receipt.

Users must not falsely report delivery, pickup, arrival, or receipt. Fourth Idly may retain Platform status information for operational management, audit, and dispute resolution.

1.13 Delivery Fees and Payments

Where Volunteer delivery involves a Delivery Fee, the applicable fee and Volunteer UPI ID may be stored with the relevant donation and used to generate a UPI deep link and/or QR code. The Donor may scan the QR code or use a supported UPI application to initiate payment.

  • Users must review the displayed payee and amount before authorising a UPI payment.
  • Fourth Idly does not store a Donor’s UPI PIN, banking password, OTP, or banking credentials.
  • The Donor may indicate that the payment has been made through the Platform and may provide a reference ID for dispute handling.
  • The Volunteer may receive a verification request and must truthfully select whether the Delivery Fee was received.
  • If payment is confirmed as received, the relevant donation may proceed to payment-verified and fully-completed status and the Donor may receive a payment-verified notification.
  • If the Volunteer reports that payment was not received, the donation may enter an administrative verification/dispute status and relevant parties and Admins may be notified.
  • Payment verification may unlock the applicable rating workflow.

Fourth Idly is not a bank or financial institution. UPI payments depend on the relevant payment infrastructure and third-party payment service providers. Fourth Idly cannot guarantee successful processing, settlement, or uninterrupted availability of a third-party payment service.

1.14 Payment Disputes and Administrative Verification

Where a Volunteer reports that a Delivery Fee has not been received, or where another payment-related issue is raised, Fourth Idly may place the relevant donation into an administrative verification or disputed status. Admins may review available transaction information, payment references, Platform statuses, notifications, messages, and other relevant records.

Users must cooperate honestly with the dispute process and must not submit fabricated payment evidence or intentionally misleading information. Fourth Idly may facilitate resolution but does not guarantee a particular outcome. Platform records may be used for fraud prevention, security, audit, and dispute resolution.

1.15 Ratings and Feedback

The Platform may provide post-transaction rating and feedback workflows. A Donor may rate a Volunteer after applicable payment verification, and an NGO may rate a Donor and, where applicable, a Volunteer after receipt. Ratings may include stars and optional written feedback. Ratings and review totals may contribute to profile averages and may be visible through authorised Platform interfaces. Admins may access ratings and feedback through the administrative panel.

Users must not manipulate, purchase, fabricate, threaten, or misuse ratings or feedback.

1.16 Impact Posts and Community Content

After a completed donation or receipt, the Platform may encourage or provide a required/encouraged path for an NGO or Donor to create an impact post describing the social impact of the donation. Users are responsible for ensuring that posts, photographs, captions, and related content are truthful and lawful. Users must not disclose another person’s private information without appropriate permission or lawful basis, and must not use impact posts to harass, defame, discriminate against, or misrepresent another User or beneficiary.

1.17 Notifications and Communications

The Platform may provide in-app and push notifications through its notification infrastructure. Notification types may include donation offers, volunteer acceptance, new messages, tags, donation cancellations, expired requests, delivery arrival, payment pending, payment verification, payment verification completion, new task availability, urgent tasks, payment rejection, and payment disputes.

Notifications may route a User to the relevant screen or workflow, including chats, tasks, payment screens, rating dialogs, or dispute paths. Users are responsible for reviewing relevant notifications. Fourth Idly does not guarantee that every notification will be delivered immediately or successfully due to device, network, operating-system, or third-party service conditions.

1.18 Chat and User Communications

Where Chat functionality is available, Users may communicate regarding donations, Need Requests, pickup, delivery, and related Platform activities. Users must use chat only for legitimate Platform-related purposes and must not send spam, threats, harassment, malicious files, fraudulent payment requests, or unauthorised requests for sensitive information. Users should exercise reasonable care when sharing contact or other information through chat.

Fourth Idly may retain or review relevant communications where reasonably necessary for safety, security, moderation, support, audit, or dispute resolution, subject to its Privacy Policy and applicable law.

1.19 User Verification and Documents

The Platform may collect and store role-specific verification documents, including NGO registration/licence PDFs and Volunteer driving licence PDFs, together with associated identifiers. Users must submit genuine documents and must have the lawful right to provide them. Administrative review of a document does not guarantee that all information contained in the document remains current after approval, nor does it constitute professional, legal, regulatory, or safety certification by Fourth Idly.

1.20 Privacy and User Data

Fourth Idly processes information required to operate the Platform, which may include account information, role, phone verification status, profile information, verification documents, location information, donation and Need Request details, delivery statuses, UPI-related identifiers, notifications, chat information, ratings, feedback, and impact-post content.

The processing of personal information is governed by the Fourth Idly Privacy Policy and applicable law. Users must not upload or disclose another person’s personal or sensitive information through the Platform unless they have an appropriate lawful basis or permission to do so.

1.21 Platform Availability

Fourth Idly endeavours to maintain the availability and performance of the Platform but does not guarantee uninterrupted access. The Platform may be temporarily unavailable or degraded due to scheduled maintenance, upgrades, software defects, unscheduled technical failures, network problems, device limitations, cloud infrastructure failures, authentication or notification service interruptions, payment-service disruptions, or force majeure events.

Fourth Idly will use reasonable efforts to minimise disruption where practicable. We are not responsible for loss or inconvenience caused solely by circumstances outside our reasonable control, subject to applicable law.

1.22 Third-Party Services

The Platform relies on or may rely on third-party infrastructure and services, including authentication, cloud database/storage, push notifications, mapping or location functionality, and UPI/payment applications or infrastructure. Such services may be governed by separate terms and may experience changes, limitations, outages, or processing requirements. Fourth Idly is not responsible for the independent acts, omissions, policies, or failures of third-party service providers, except to the extent liability cannot lawfully be excluded.

1.23 Disclaimer

To the fullest extent permitted by applicable law, Fourth Idly provides the Platform as a facilitation and donation-logistics service. We do not guarantee that a Need Request will be fulfilled, that a Donor will provide goods, that a Volunteer will accept or complete a task, that goods will be safe or suitable, that a payment will be successfully processed, or that another User will comply with these Terms.

Administrative approval of an NGO or Volunteer is based on the submitted onboarding information and documentation and does not constitute a continuing guarantee, endorsement, certification, or representation regarding the User’s conduct or suitability.

1.24 Limitation of Liability

To the fullest extent permitted by applicable law, Fourth Idly shall not be liable for indirect, incidental, consequential, punitive, special, or exemplary damages arising from or related to use of the Platform, including losses arising from the acts or omissions of Donors, NGOs, Volunteers, third-party payment providers, notification providers, or other third parties.

Fourth Idly shall not be responsible for loss, damage, deterioration, theft, non-delivery, rejection, or unsuitability of donated goods except to the extent such responsibility cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for matters where such limitation is prohibited by law.

1.25 Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Fourth Idly and its directors, employees, agents, service providers, and partners from claims, liabilities, damages, losses, and reasonable expenses arising from or related to your breach of these Terms, violation of applicable law, fraudulent or misleading information, content you submit, misuse of the Platform, payment or dispute manipulation, or your interactions with other Users.

1.26 Suspension and Termination

Fourth Idly reserves the right to suspend, reject, restrict, or permanently terminate an Account, with or without prior notice where reasonably necessary, if a User breaches these Terms or Platform policies, submits fraudulent information or documents, engages in suspected illegal or harmful conduct, misuses payment or dispute functions, manipulates ratings or Platform records, or creates a risk to Users, the Platform, or its integrity.

Upon termination, the User’s right to access the affected Platform features ceases immediately. Termination does not automatically invalidate obligations incurred before termination. Provisions concerning intellectual property, user content, disputes, indemnification, limitations of liability, misuse, and other provisions intended by their nature to survive termination will continue to apply.

1.27 Changes to These Terms

Fourth Idly may update these Terms from time to time to reflect changes to the Platform, application flows, security practices, legal requirements, or operational processes. Updated Terms may be made available through the Platform. Where applicable, Users will be provided with appropriate notice of material changes. Continued use of the Platform after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

1.28 Governing Law and Jurisdiction

These Terms are intended to be governed by the applicable laws of India. Any dispute arising from or relating to the Platform or these Terms shall be subject to the jurisdiction of the courts or authorities having lawful jurisdiction over the matter, subject to any mandatory legal requirements.

1.29 Contact and Grievances

For account, security, NGO/Volunteer verification, donation, delivery, payment-dispute, ratings, or grievance matters, Users should use the support or contact details made available through the Fourth Idly Platform. Users should provide sufficient information for Fourth Idly to identify the relevant Account, donation, Need Request, task, or transaction when raising an issue.

2. Current Platform Flow Reference

For clarity, the current implemented application flow underlying these Terms is broadly:

NGO creates a Need Request → Donor browses active requests → Donor creates a Donation → where Platform Volunteer delivery is requested, available Volunteers receive a task notification → Volunteer accepts → pickup → delivery → NGO receives delivery-arrival notification → Donor pays applicable Delivery Fee through UPI/QR → Volunteer verifies payment → NGO confirms receipt → applicable ratings and impact-post flow.

The Platform may also support cancellation, expiry, payment dispute, administrative verification, notifications, chat, and other operational paths. The exact availability of a feature may depend on the User role, Account status, donation status, request status, and current Platform implementation.